01
Timely website inquiry response
A timely configured first reply can acknowledge a prospective client’s website inquiry and explain the next administrative step.
MorrowLatch / law firms
A clearer first response for prospective clients.
For U.S. law firms, MorrowLatch configures and manages inquiry response, missed-call text-back, consultation booking, follow-up, and ongoing support around your intake workflow. The service handles response and scheduling logistics; your team remains responsible for evaluating inquiries and addressing legal questions.
Talk through your intake workflow01 / The intake response path
From first inquiry to a clear next step.
Each part is configured around how your firm receives prospective-client inquiries and moves them to an appropriate conversation.
02
Missed-call text-back
When staff cannot answer an intake call, a text-back can invite the caller to continue the conversation or request a callback.
03
Consultation appointment booking
Give prospective clients a clear way to request or book an initial consultation through the process your firm configures.
04
Automated follow-up
Configured automated follow-up can help keep an unanswered inquiry moving or confirm scheduling details, using timing and wording your firm approves.
05
Ongoing support
MorrowLatch continues to support the configured workflow and help adjust it as your intake process changes.
02 / A managed service
Built around your intake process.
Start with the way your team handles a website inquiry, a missed intake call, or a request to schedule an initial consultation.
01
Map the intake path
Walk through how website inquiries and calls reach your team, and where a timely response or scheduling handoff is needed.
02
Configure the next steps
Shape first replies, missed-call text-back, consultation booking, and follow-up around the process your firm approves.
03
Support the workflow
Keep ongoing support available as your team uses the process and identifies changes to make.
MorrowLatch / next step
Talk through your firm’s inquiry workflow.
Share how prospective clients reach your team and how you would like inquiries and consultation requests to move forward.